Effective Date: 01/OCT/2026
This Privacy Policy explains how MOCEANS Center for Independent Living (“MOCEANS,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information through the Elevate Labs platform (“Elevate Labs,” “the Platform,” “the App”). The Platform includes the Elevate Labs Student mobile application, the Elevate Labs Trainer mobile application, and the Elevate Labs Super Admin web portal.
MOCEANS Center for Independent Living is the data controller responsible for how personal information is handled within Elevate Labs. This policy applies to all users of the Platform, including students, trainers, and administrators.
Contact: [email protected]
Elevate Labs is a centralized communication and program-access platform. It brings program information, messaging, and links to third-party systems into one mobile experience for MOCEANS program participants.
Elevate Labs does not replace, host, or administer:
Those third-party systems remain owned and operated by their respective providers. When you access those systems through Elevate Labs, their own privacy policies also apply to how they handle your information.
Elevate Labs does not process payments, does not process payroll, and does not record custom attendance. Where payroll and internship-hour information is displayed, it is retrieved from Gusto through supported integration methods. Gusto remains the source of truth for all payroll and time-tracking data.
Elevate Labs accounts are created and controlled by MOCEANS administrators. You do not sign up for Elevate Labs on your own.
A MOCEANS administrator initiates your account and sends you an email invitation. You activate the account through that invitation link, verify your email through a secure verification method, and complete the profile information the administrator has approved for your role.
Account activation, suspension, reactivation, and deactivation remain administrator-controlled at all times.
When you sign in to a third-party system through Elevate Labs, we receive limited information from that system to display within the Platform:
The authentication tokens that allow this access are held securely and used only to fetch the specific information the Platform displays. We do not store your third-party account passwords.
We use your information for the following purposes:
We do not use your information for advertising, ad targeting, or sale to third parties. Ever.
Where applicable law requires a legal basis for processing personal information, we rely on:
MOCEANS administrators have access to your account information, program activity, and communication metadata as needed to run the program. Your assigned trainer or assigned students can see the messages you exchange with them and the profile information the administrator has approved for their view.
When you access Tavuti, Pathful, Google Classroom, or Gusto through Elevate Labs, we exchange authentication information and the specific data required for that integration with the third-party provider. Once your data is with those providers, their own privacy policies govern its handling.
We work with vendors who help us operate the Platform (hosting, error monitoring, push-notification delivery, email delivery). These providers process personal information only on our instructions, only to the extent needed to perform their services, and under contractual confidentiality and data-protection obligations.
We may disclose information if we believe in good faith that disclosure is required by law, court order, or valid legal process, or where necessary to protect the rights, property, or safety of MOCEANS, our users, or the public.
If MOCEANS undergoes a merger, acquisition, restructuring, or transfer of assets, personal information may be transferred as part of that transaction. We will notify affected users where legally required and continue to protect the information consistent with this Privacy Policy.
We do not sell personal information. We do not rent it. We do not use it to target advertising to you.
Elevate Labs integrates with Tavuti LMS, Pathful, Google Classroom, and Gusto. When you use those integrations:
Links to each third-party provider’s privacy policy are available inside the Platform.
We keep personal information only as long as needed for the purposes described in this policy, or as required by law.
You can request deletion of your information as described in Section 11.
We use industry-standard security measures to protect personal information, including:
No system is completely secure. If a data incident occurs that materially affects your personal information, we will notify affected users and applicable authorities as required by law.
Depending on where you live, you may have the following rights regarding your personal information:
To exercise any of these rights, contact [email protected]. We may need to verify your identity before acting on a request. We will respond within the timelines required by applicable law.
If you believe your rights have not been respected, you may lodge a complaint with your local data protection authority.
Elevate Labs is designed for MOCEANS program participants. Where the program includes minor participants (typically transition-age youth), accounts for minors are created and controlled by MOCEANS administrators with the involvement of parents, guardians, or authorized representatives as required by the program and by applicable law.
We do not knowingly collect personal information from children under 13 without appropriate authorization from a parent or guardian and MOCEANS staff. If you believe a minor has provided information to the Platform outside the program’s approved channels, contact us at [email protected] so we can investigate and take appropriate action.
MOCEANS is committed to making the Platform usable by people with disabilities. Elevate Labs is developed following accessibility best practices, including:
If you experience an accessibility barrier in the Platform, contact [email protected] so we can work with you on an alternative access method.
Elevate Labs is operated from the United States and hosted with providers that may store or process data in the United States or other countries. If you access the Platform from outside the United States, you understand that your information may be transferred to, stored in, and processed in countries whose data-protection laws may differ from those of your country. Where required, we apply appropriate safeguards for international transfers.
We may update this Privacy Policy from time to time to reflect changes in our practices, the Platform, or applicable law. When we make material changes, we will notify users through the Platform or by email and update the “Last Updated” date at the top of this policy.
Your continued use of the Platform after changes take effect means you accept the updated policy. If you do not agree with a change, contact us to discuss options for your account.
For questions about this Privacy Policy or how we handle your personal information, reach out to:
MOCEANS Center for Independent Living
Email: [email protected]
Website: https://moceanscil.org
For accessibility support, use the same contact and mention that you need accessibility assistance.
